2004年高考英语完形填空真题·福建卷
Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest___36___ out of our Polynesian Village resort（度假胜地）at Walt Disney was asked how she ___37___ her visit. She told the front-desk clerk she had had a (n) ___38___ vacation, but was heartbroken about ___39___ several rolls of Kodak color film she had not yet ___40___. At that moment she was particularly ___41___ over the loss of the pictures she had shot at our Polynesian Luau, 42___ this was a memory she especially treasured.
Now, please understand that we have no written service rules___43___ lost photos in the park. 44___, the clerk at the front desk___45___ Disney’s idea of caring for our ___46___. She asked the woman to leave her a couple rolls of ___47___ film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a ___48___at her home. In it were photos of all the actors of our show, 49___ signed by each performer. There were also ___50___ of the public procession（游行队伍）and fireworks in the park, taken by the front-desk clerk in her own ___51___ after work. I happened to know this ___52___ because this guest wrote us a letter. She said that ___53___ in her life had she received such good service from any business.
Excellent ___54___ does not come from policy (政策性的)handbooks. It comes from people who ___55___ —and from a culture that encourages and models that attitude.
36. A. workingB.checkingC. tryingD. staying
37. A. expectedB.realizedC. paidD. enjoyed
38. A. disappointing B. wonderfulC. uncomfortableD. important
39. A.takingB.droppingC. losingD. breaking
40. A. developedB. takenC.washedD. loaded
41. A. sillyB.nervousC. calmD. sad
42. A. whenB.whereC. asD. which
43. A. coveringB.findingC. makingD. keeping
44. A. ExcitedlyB.FortunatelyC. ThereforeD. Quietly
45. A. understoodB. remindedC.trustedD. discovered
46. A. workersB.guestsC. managersD. clerks
47. A. printedB.shotC.unusedD. recorded
48. A. filmB.cardC.cameraD. packet
49. A. frequentlyB. personallyC.aloneD. actually
50. A. rulesB.picturesC. handbooksD. performances
51. A. caseB.workC.timeD.position
52. A. storyB.placeC. photoD. show
53. A. onlyB.almostC. neverD. nearly
54. A. adviceB.experienceC. qualityD. service
55. A. careB.serveC. likeD. know
2004 福建
36—40 BDBCA41—45 DCABA46—50 BCDBB51—55 CACDA
一、
Packet
1.( BrE ) a small paper or cardboard container in which goods are packed for selling（商品的）小包装纸袋，小硬纸板盒
a packet of biscuits/cigarettes/crisps一包饼干╱香烟╱油炸土豆片
——compare pack n. (1) package n. (2)
——see also pay packet
2. a small object wrapped in paper or put into a thick envelope so that it can be sent by mail, carried easily or given as a present（邮政）小件包裹
A packet of photographs arrived with the mail.一包照片邮寄来了。
3. ( NAmE )
= sachet(1)
a packet of instant cocoa mix一袋混合速溶可可粉
4. [ sing.] ( BrE informal ) a large amount of money一笔巨款
That car must have cost a packet.那辆汽车一定花了一大笔钱。
5. ( computing 计)a piece of information that forms part of a message sent through a computer network信息包；数据包
6. ( NAmE ) a set of documents that are supplied together for a particular purpose（为某种用途的）一套文件；一套资料
a training packet一套培训材料
以上来源于:牛津词典
以上来源于: 网易有道翻译
二、
Excellent service does not come from policy (政策性的)handbooks. It comes from people who care—and from a culture that encourages and models that attitude.
三、
first-rate service
四、
1.check out 退房，结账离开
2.heartbroken心碎的，伤心的
3.several rolls of film 几卷胶卷
4.treasure the memory 珍藏回忆
5.written service rules 书面服务规定
6.care for guests 关怀顾客
7.public procession 游行队伍
8.policy handbooks 政策手册
9.lose photos/film 丢失照片 / 胶卷
10.signed by 由…… 签名
