本期就来讲讲投诉类
题型：Complaints投诉类：有证据地礼貌强硬
常见场景：商品损坏、服务差、酒店问题、设备故障
你的写作任务：说明事实+解释不便+要求解决方案
核心语气：客观，礼貌，坚定
常见题目：
heating system
damaged furniture item
kitchen appliance issue
laptop problem
school Supplies Feedback
写作顺序
1.说明购买/入住/使用背景
2.描述具体问题
3.解释为什么造成不便
4.提出解决方案：repair, replacement, refund, compensation.
投诉类句型：
说明背景/表达目的
I am writing to report an issue with...
I am writing tobring a problem to your attention regarding...
I am writing to express my concern about...
I am writing to inform you that there is a problem with...
描述问题
The issue is that…
There seems to be a problem with...
Unfortunately,I have noticed that…
Recently, …has been...
解释后果/影响
This is causing a problem because...
As a result, …
This makes it difficult to...
Consequently, …
I was disappointed because...
This was frustrating because...
This situation caused considerable inconvenience.
I had expected the product/service to be in good condition.
声明自己已经做了的努力
I have already tried + verb-ing, but...
I contacted … about this, but …
请求解决
I would appreciate it if you could …
I would like to request a replacement or refund.
Please let me know when this issue might be resolved.
Could you please advise me on what to do next?
I hope your company can offer appropriate compensation.
下面来看看真题
2026年5月16日真题：damaged furniture item(受损的家具）
You recently purchased a piece of furniture for your dorm room from an online store called 'Home Comforts.' When the item arrived, you discovered that it was damaged during shipping. You are disappointed because you were looking forward to using the new furniture. You need to contact customer service to resolve the issue.
Write an email to the customer service representative, Ms. Brown. In your email, do the following:
Describe the item you purchased and the damage it sustained.
Explain why you are disappointed with the situation.
Request a replacement or a refund for the damaged item.
Write as much as you can and in complete sentences.
Dear Ms. Brown,
I hope this email finds you well. I am writing to request a replacement or a refund for the damaged item I purchased from Home Comforts last week.
My name isGloria, and the damaged item, a red wooden chair, is under order number #9527. Upon receiving the product, I found that one of the chair legs was damaged during shipping.
I feel disappointed because I moved into a new dorm last week with no furniture. Because I have nowhere to sit, I was looking forward to using this chair.
I would appreciate it if you could replace it with a new one. If processing takes too long, I would like to issue a full refund and make a new purchase. I could attach photos of the broken chair in this email for your reference.
I appreciate your consideration, and I look forward to your prompt reply.
Sincerely,
Gloria
2026年4月11日真题：School Supplies Feedback (学校物资反馈)
You were responsible for purchasing supplies for your school from an online vendor. Some of the items received were problematic (e.g., damaged or incorrect). Write an email to the vendor.
In your email, do the following:
Inform them about the issue with the supplies.
Suggest how they can improve their products or service.
Provide other general feedback.
Dear Sir or Madam,
I hope this message finds you well.
I am writing regarding a recent order of school supplies purchased on behalf of my school. I regret to inform you that several items were problematic. Some products arrived damaged, while others did not match the specifications listed on your website. These issues have caused inconvenience and disrupted our preparation process. To improve your service, I would recommend implementing stricter quality control procedure and ensuring accurate and up to date product descriptions. In addition, better packaging could help prevent damage during transportation. Despite these issues, I still appreciate your efficient system and prompt delivery. I hope these concerns can be addressed to enhance customer satisfaction.
Thank you for your attention to this matter. I look forward to your response.
2026年2月15日真题：kitchen appliance issue（厨房用具）
You recently purchased a new kitchen appliance from a store called 'Home Essentials.' After using it for a few days, you noticed some problems with it. You want to inform the customer service representative, Ms. Parker, about the issue.
Write an email to Ms. Parker. In your email, do the following:
Describe the issue you are experiencing with the kitchen appliance.
Explain why this issue is problematic for you.
Request a replacement or repair for the appliance.
Write as much as you can and in complete sentences.
Dear Ms. Parker,
I hope this email finds you well. I recently purchased a refrigerator from your "Home Essentials" store in Cincinnati, Ohio. After using it for a few days, I’ve noticed some issues, and I’d like to bring them to your attention.
The refrigerator, brand Ocean, seems to have a problem with its cooling system. Although the freezer section works fine, the main compartment does not stay cold enough—even when I set the temperature to the lowest setting. I’ve also noticed that water sometimes pools at the bottom, which makes me concerned there might be a drainage issue.
This is quite inconvenient for me. I rely on the refrigerator to keep fresh food like vegetables, milk, and eggs from spoiling. However, with the inconsistent cooling, I’m worried that some items may go bad before I can use them. The water leakage also creates a mess and takes extra time to clean up.
I would really appreciate it if you could arrange a replacement or repair as soon as possible. Please let me know how we can proceed or if you need any further details.
Thank you for your time, and I look forward to your reply.
Best regards,
Gloria
2026年2月7日真题：laptop purchase problem （笔记本电脑问题）
You recently purchased a laptop from an electronics store or online retailer, but shortly after receiving it, you discovered that the device has some problems. You need to contact the customer service team to address this issue.
In your email, do the following:
Explain the purchase details.
Describe the problems you are experiencing.
Request a replacement or a refund for the laptop.
Write an email to the customer service department.
Dear Customer Service Team,
I hope this email finds you well.
I’m writing to report some issues regarding the laptop I bought yesterday 9:00pm at Apple store at Nutshell street.However, I have noticed a few performance issues that have started to affect my user experience. The laptop tends to run slowly when multiple applications are open, especially during online classes or when using video conferencing software. In addition, the system occasionally freezes for a few seconds, which interrupts my workflow and causes inconvenience.
I would appreciate it if you could look into this matter and suggest a possible solution. Ideally, I would like to know whether a software update could resolve these issues, or if the laptop needs to be inspected or replaced. Please let me know what steps I should take next.
Thank you for your time and assistance. I look forward to your reply.
Yours faithfully,
Gloria
官方模考题：heating system（供暖系统）
You have recently moved into a new apartment and are experiencing issues with the heating system. You need to contact the property manager, Ms. Green, to report the problem and request a repair.
Write an email to Ms. Green. In your email, do the following:
Describe the issues you are experiencing with the heating system.
Explain how these issues are affecting your daily life.
Request a repair and ask for a timeline for when it will be fixed.
Write as much as you can and in complete sentences.
Dear Ms. Green,
I am writing to report a malfunction with the heating system in my apartment at Cincinnati Cozy Apartments (CCA).
The issue began two days ago, when the system started making intermittent groaning noises and occasionally shutting off. Following the posted instructions, I attempted to restart it using the designated button, which initially resolved the problem. However, the system has now stopped working entirely, and restarting it no longer has any effect.
With temperatures outside falling below 20°C, the apartment has become uncomfortably cold. This is significantly disrupting my daily life, especially since I work from home as an online ESL instructor. The lack of reliable heating is affecting both my comfort and my ability to conduct classes effectively.
I would be grateful if you could arrange for a repair as soon as possible. Please let me know when a technician might be available, and whether you can provide an estimated timeline for the fix. I will be at home between 1:00 PM and 5:00 PM today if a visit during that window is possible.
Thank you for your prompt attention to this matter. I look forward to your reply.
Sincerely,
Gloria
