Training courses for workers in the hospitality industry
考频：2021.9.11
Questions 11-15
Choose the correct letter, A, Bor C.
11 What has the speaker enjoyed most about working in hospitality?
A the range of jobs available
B the range of countries he has visited
C the range of people he has worked with
12 What point does the speaker make about kitchen assistants?
A the long hours will not suit everyone
B their work is sometimes quite boring
C the pay is not particularly good
13 According to the speaker, which job is sometimes undervalued?
A to learn foreign languages
B to manage successfully situations
C to get a better job eventually
14 Experience in reception may help employees
A to learn foreign languages
B to manage successfully situations
C to get a better job eventually
15 The speakers says that interview skills
A are particularly important in hospitality
B easy to learn if you have some practice
C are understood better now than in the past
Questions 16-20
The map below haveFIVE gaps.
Choose the correct letter, A-J, and move it to suitable places.
List of places
16 Restaurant Service ..............
17Kitchen hands ................
18Porters, cleaners, Dishwashers .................
19Receptionists ..................
20Interview Skills ................
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