You recently purchased a piece of furniture for your dorm room from an online store called ‘Home Comforts.’ When the item arrived, you discovered that it was damaged during shipping. You are disappointed because you were looking forward to using the new furniture. You need to contact customer service to resolve the issue.
Write an email to the customer service representative, Ms. Brown. In your email, do the following:
Describe the item you purchased and the damage it sustained.
Explain why you are disappointed with the situation.
Request a replacement or a refund for the damaged item.
Write as much as you can and in complete sentences.
🤔 家具有哪些种类呢？
①沙发
②桌椅
③ 床
……
🤔 运输过程中会出现哪些问题？
① 表面磨损
② 结构断开
③ 沾上污渍
……
Dear Ms. Brown,
I hope this email finds you well. I am writing to address an issue with a recent purchase I made from Home Comforts (Order Number: AMZ6875873158327).Yesterday, I was thrilled to unbox the sofa and experience its comfort. However, I discovered significant damage to one of the sofa's legs, rendering it unstable and unusable. Additionally, the cushions appeared to be stained, likely due to adverse weather conditions during shipping. Two photos of the damage are attached for your reference.As a loyal customer who previously purchased a bed from your shop, I had confidence in the quality of your products. Regrettably, this recent experience has shaken my trust in your brand. Moreover, I had specifically requested delivery before July 7th to accommodate a housewarming party, as I had communicated with customer service representative Tom.Therefore, I kindly request either a replacement sofa within one week or a refund within three days to address this issue promptly.Thank you for your assistance in solving this problem.Sincerely,Loopy (170 words)
